Term and Conditions

1. Acceptance of Terms

By accessing and using ashroamer.com (the “Site”), you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our Site.

2. User Obligations and Responsibilities

As a user of Ash Roamer, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Maintain the confidentiality of your account credentials
• Use the Site only for lawful purposes and in accordance with these Terms
• Not use our products for any commercial purposes without prior written consent
• Comply with all applicable local laws regarding the purchase and use of grilling equipment
• Be responsible for any customs fees, duties, or taxes associated with international orders

3. Products and Services

3.1 Product Descriptions

Ash Roamer specializes in premium grilling equipment including:

• Charcoal, gas, electric, and hybrid grills
• Built-in grills and modular grill islands
• Cast iron cooking equipment and cooking tools
• Grill accessories, apparel, and replacement parts
• Portable grills and griddles for outdoor enthusiasts
• Fire pits and fuel products

We make every effort to display our products as accurately as possible, but colors and specifications may vary slightly.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Age Restrictions

Certain products (like fuel) may have age restrictions for purchase. By ordering these items, you confirm you meet all legal requirements.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in USD and exclude applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order.

4.4 Order Processing

Orders typically process within 1-2 business days. During peak seasons, processing may take slightly longer.

5. Shipping and Delivery

5.1 Shipping Options

We ship to most regions worldwide (excluding some Asian and remote areas) via:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Times

Estimated delivery times begin from the shipment date, not the order date. International customers are responsible for any customs delays or fees.

5.3 Shipping Restrictions

Due to safety regulations, certain products (like fuel) may have shipping restrictions to some locations.

6. Returns and Refunds

6.1 Return Policy

We accept returns of most unopened, unused items in original packaging within 15 days of delivery for a full refund or exchange.

6.2 Non-Returnable Items

• Fuel products (hazardous materials)
• Used or seasoned cast iron cooking items
• Opened accessories from Accessories and Cooking Tools categories
• Custom or personalized items from Modular Grill Islands section

6.3 Return Process

1. Contact customer service within 15 days at [email protected]
2. Receive Return Authorization with instructions
3. Ship items back with RMA number clearly marked
4. Wait for inspection and processing (3-5 business days after receipt)

Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are processed to the original payment method within 5-10 business days after approval. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and product designs, is the property of Ash Roamer and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Ash Roamer products are designed for outdoor cooking use as described in product documentation. We are not liable for:

• Misuse or improper handling of products
• Failure to follow safety instructions
• Modifications made to products

8.2 Website Use

Ash Roamer is not liable for:

• Temporary website unavailability
• Inaccuracies in product information (though we strive for accuracy)
• Third-party actions that affect your use of the Site

8.3 Maximum Liability

Our maximum liability to you for any claim related to these Terms or your use of the Site shall not exceed the amount you paid for the product(s) in question.

9. Governing Law

These Terms shall be governed by the laws of the State of New Jersey, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our products:

Ash Roamer Sales Store
3761 Drummond Street
Bloomfield, US 07003
Email: [email protected]