Privacy Policy

At Ash Roamer (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our grills. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ashroamer.com (the “Site”).

1. Information We Collect

We collect information that helps us deliver premium grilling products and exceptional service:

• Personal Information: Name, email address, shipping/billing address, payment details (processed securely through our partners), and phone number when you make a purchase or create an account.
• Transaction Data: Details about purchases, order history, and product preferences to enhance your grilling experience.
• Technical Data: IP address, browser type, device information, and pages visited to optimize our Site performance.
• Communication Data: Records of customer service inquiries and survey responses.

2. How We Use Your Information

Like the precise temperature control of our cast iron cookware, we handle your data with care and purpose:

• Process orders and deliver your grilling equipment worldwide
• Provide customer support worthy of our premium products
• Improve our Site functionality and product offerings
• Send relevant offers (with your consent) about new grills, accessories, and exclusive deals
• Prevent fraud and enhance security measures
• Comply with legal obligations

3. Data Sharing & Disclosure

We only share your information when absolutely necessary, with the same discretion we apply to selecting our grill materials:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal), shipping, and IT services.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third-party marketers.

4. Data Security

We protect your data with the same 256-bit SSL encryption we use for financial transactions:

• Secure servers with restricted access
• Regular security audits and updates
• PCI-DSS compliance for payment processing
• Data retention only as long as necessary

5. International Data Transfers

As we serve grill enthusiasts globally (excluding some Asian and remote regions), your data may be transferred to and processed in the United States and other countries with adequate protection measures.

6. Your Rights

You have control over your information, just like you control the perfect grill temperature:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our Site uses cookies to enhance your shopping experience:

• Essential Cookies: Required for basic functions like adding items to your cart.
• Performance Cookies: Help us improve our Site based on usage patterns.
• Marketing Cookies: Show relevant ads for grilling products (you can opt-out).

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our Site is not designed for children under 16. We do not knowingly collect their information.

9. Policy Updates

We may update this policy occasionally. Significant changes will be notified through our Site or email.