Welcome to Ash Roamer’s FAQ section! We’ve compiled answers to the most common questions about our premium grilling products and services. Whether you’re a seasoned grill master or just starting your outdoor cooking journey, you’ll find helpful information below.

Product Questions

What types of grills do you offer?
We carry a wide selection of grills to suit every need, including charcoal grills, gas grills, hybrid grills, portable grills, built-in grills, and modular grill islands. We also specialize in smokers (check out our A-Maze-N Smokers collection) and unique cooking tools like cast iron cookware.
Do you sell grill accessories and replacement parts?
Absolutely! Our Accessories and Replacement Parts sections are stocked with everything from cooking tools to covers and fuel options to keep your grill performing at its best.
What makes Ash Roamer products special?
We curate only the highest quality grilling equipment that combines durability with exceptional performance. Our products are designed for grill enthusiasts who value both functionality and the art of outdoor cooking.

Shipping & Delivery

How long does shipping take?
We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
Do you ship internationally?
Yes! We proudly serve grill masters worldwide, excluding select remote areas in Asia. All international shipments include real-time tracking so you can follow your order’s journey.
Where do you ship from?
All orders begin their journey at our Bloomfield, US headquarters (3761 Drummond Street), where our grill-obsessed team personally inspects and packs each item with care.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied, simply contact our US-based support team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer any discounts?
Yes! Watch for our famous 20% sitewide offers that can be combined with free shipping on orders over $50 for unbeatable value.

Customer Support

How can I contact customer service?
Our US-based support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you offer product recommendations?
Our grill-obsessed team would love to help you find the perfect equipment! Describe your grilling needs (space, frequency, fuel preference) in your email, and we’ll suggest the ideal products from our collection.
Can I change or cancel my order after placing it?
We process orders quickly to get your grilling gear to you fast. If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

Still have questions? Our team of grilling enthusiasts is always happy to help! Email us at [email protected] and we’ll fuel your grilling passion with personalized assistance.